Yes, an adult 18 years or older will need to be home in order to sign and receive your sofa or Fire Pit Table order as it arrives via large parcel freight delivery service. Soft goods and accessory shipments are shipped by small parcel carrier (UPS), do not require signature, and are delivered to your doorstep.
Can you accommodate special deliveries?
If you live in an apartment, condo building, high rise, metro area, or have a unique delivery space that requires specific attention or a Certificate of Insurance (COI), contact us to talk through your shipping options.
How do I care for teak furniture?
Teak is easy to maintain. For regular cleaning, use a mild detergent mixed with water and a bristled brush. If you prefer deeper cleaning or want to preserve its original golden color, you can use a teak cleaner like Star Brite Teak Cleaner or Losso’s Teak Cleaner.
What kind of furniture products are available on Aenest?
Aenest specializes in modern, functional, and aesthetically refined furniture designed for contemporary living spaces. Our curated collections focus on clean lines, durability, and practical versatility—ranging from statement living room pieces to smart storage and bedroom essentials tailored for modern homes.
Do you ship internationally, and how long does delivery take?
We primarily ship to developed international markets, including America. Standard order processing takes 1 to 3 business days, and transit times typically range from 7 to 15 business days depending on your exact location and the size of the furniture items.
How do I check the delivery status of my furniture?
Once your order has been dispatched from our fulfillment center, you will receive a confirmation email containing your tracking number and a link to monitor your shipment in real-time. You can also log into your Aenest account to view your order history and live shipping updates.
Can I return or exchange my furniture if it doesn't fit my space?
Yes, we want you to love your space. We offer a 5-day return policy on eligible items in their original, uninstalled condition and packaging. If your item arrives damaged or defective, please contact our support team within 48 hours of delivery with photos so we can quickly resolve the issue for you.
How do I get in touch if I need assistance with an order?
You can reach our dedicated customer support team anytime by emailing our corporate support address or by filling out the contact form on our website. We aim to respond to all inquiries within 48 hours.